Terms & Conditions

Using Aimling

Aimling provides business messaging, automation, customer-support, scheduling, and related services. You are responsible for your account, users, content, connected business accounts, and compliance with laws and the policies of services you connect to Aimling.

Plans, trials and billing

Your plan, included services, fees, billing interval, trial dates, and payment dates are shown in your Billing page. A trial ends on the date shown there. Unless otherwise stated, paid plans renew at the selected interval until cancelled.

Setup fees, recurring fees, taxes, and any separately agreed charges are shown before payment. Payments are processed by our payment provider; Aimling does not store full card or bank credentials.

Recurring payments and missed payments

When you authorize recurring payment, you authorize the provider to collect the plan fee on each billing date under the mandate you approve. You may review payment status and invoices in the Billing page. If a payment cannot be collected, we may notify you and allow a reasonable period to resolve the payment.

Cancellation, refunds and reactivation

You may cancel your plan at any time through the Billing page. Cancellation takes effect at the end of the current billing cycle. Your service remains available until that date, and no further recurring fee will be charged for a later cycle.

Fees paid for the current monthly, quarterly, or annual billing cycle are non-refundable. This includes any cycle in which you cancel before its end date. A trial ends on the date shown in your Billing page; cancelling during a trial prevents the first recurring charge unless otherwise stated.

Reactivating after a plan has ended may require a new payment authorization and is subject to the plan and pricing then available.

Acceptable use

• Do not use the service for unlawful, harmful, abusive, deceptive, or spam activity.
• Do not upload payment-card data, health information, or other highly sensitive data unless Aimling has expressly agreed in writing to support it.
• Keep login details secure and ensure your team uses the service responsibly.
• Review automated and AI-generated responses before relying on them for important decisions.

Third-party services

Connected services, including Meta/WhatsApp and payment providers, have their own terms and policies. Their availability, approval decisions, fees, and service changes are outside Aimling’s control.

Service availability

We work to keep Aimling available and secure, but maintenance, provider outages, and unforeseen events can interrupt service. We may update features when needed to maintain or improve the service.

Governing law

These Terms are governed by the laws of India. Courts located in Ghaziabad, Uttar Pradesh, India will have exclusive jurisdiction over disputes arising from or related to these Terms or the service, subject to applicable law.

Contact

Questions about these Terms or your billing? Contact us at contact@aimling.com.

Aimling
Ghaziabad, Uttar Pradesh, India